Is it ok if my seasonings clump?
Don't worry it's totally normal.
What causes clumping?
- Moisture: This is the most common reason spices clump. When spices are exposed to humidity or any form of moisture, they can start to stick together. This is especially true for finely ground spices. Red spices, such as paprika or cayenne pepper, are prone to absorbing moisture from the air because of their fine consistency.
- Oil Content: Some red spices have natural oils that can make them stick together when they are ground. Over time, or when exposed to heat, these oils can cause the spice particles to bind together.
- Salt or Sugar Additions: Some spice blends may have added salt or sugar, both of which can draw moisture from the air and lead to clumping.
- Static Electricity: In some cases, especially when spices are freshly ground, they can develop a static charge which makes them cling together.
- Storage Conditions: If spices are stored in a warm place, such as near a stove or oven, it can cause the natural oils in them to become more fluid, leading to clumping.
To prevent clumping:
- Always store spices in a cool, dry place.
- Use airtight containers for storage.
- Avoid shaking out spices directly over steaming pots, as this introduces moisture to the bottle.
- Consider using desiccant packets in spice containers to absorb any excess moisture.
If your red spices have clumped, they can often be de-clumped by gently shaking the jar or breaking them apart with a fork.
Do your products contain allergens?
Dalkin&Co products are produced in a facility that processes allergens including soy, tree nuts, wheat/gluten, mustard, celery, dairy and sesame. Further allergen declarations are included in the ingredient section of each product.
How long do your seasonings last?
Our seasonings have a 3 year shelf life. Each jar has a best by date on the bottom.
- SHIPPING NOTICE FOR THE HOLIDAY SEASON: Please be aware that due to a high volume of orders in the holiday period, our fulfillment team may require up to 2 days to process each order. After your order is processed, the standard shipping time of 5-7 business days will apply. Thank you for your patience and understanding during this busy time.
- Same-Day Shipping (non holdiay): All orders placed before 10:00 PM Central Standard Time (CST) from Monday to Friday will be shipped on the same day.
- Next Day Shipping (non holiday): Orders placed after 10:00 PM CST during weekdays or anytime during weekends will be processed and shipped on the following business day.
- Weekend Orders (non holiday): Orders placed on Saturday and Sunday will be processed and ready for shipment on the subsequent Monday morning.
- Free Shipping: Any order over $50 qualifies for free shipping (Contiguous United States Only)
Dalkin&Co offers free shipping on all order over $50.00 to the Contiguous United States only. Alaska and Hawaii do not qualify for free shipping at this time.
How do I track my order?
Check the link in your order confirmation email or text.
What if my package is running late?
On the off chance that your package is lost or late, please rest assured that we have a comprehensive policy in place to address these concerns. According to our policy with shipping companies, a package must be missing for at least 15 consecutive days before we can file a claim. This timeframe is established because experience has shown that many packages, although they may appear delayed or missing, are often found and successfully delivered within this period.
We understand that waiting for a delayed package can be a frustrating experience, and we appreciate your patience during this time. If your package does not arrive within the 15-day window, we will take immediate steps to investigate and resolve the issue, including filing a claim with the shipping company on your behalf.
In the meantime, we encourage you to keep an eye on the tracking information for updates. If there are significant changes or if the package does not arrive within the specified timeframe, please do not hesitate to contact us for further assistance.
If your package does go missing for 15 consecutive days we will replace your order and expedite the shipping so that it arrives to you at the soonest possible date.
Do you offer returns?
Given that Dalkin&Co offers food products, we prioritize the safety of our customers and, as such, cannot accept returns. However, if we make an error on an order, we will make it right through either a refund or a replacement. Kindly get in touch with us at firstname.lastname@example.org, and we'll work to rectify the situation.
You sent me the wrong item, what should I do?
If we make an error on an order, we will make it right through either a refund or a replacement. Kindly get in touch with us at email@example.com, and we'll work to rectify the situation.
My item arrived broken, what should I do?
Upon receiving your order, we urge you to inspect the contents thoroughly. If you notice any damages, or if the wrong item was delivered, please notify Dalkin&Co within 10 days of receipt. If an item is damaged please take photos and send to us when notifying. You can reach out to us at firstname.lastname@example.org
This allows us to assess the situation and take appropriate measures. Please note that Dalkin&Co might not be able to address concerns raised after this 10-day period.